Terms and Conditions

Article 1 – Definitions

1. Artur Dec: The contractor, Artur Dec, established in Borne, Overijssel, specialising in pointing, facade cleaning, facade renovation and related masonry services.
2. Client: The natural or legal person who enters into an agreement with Artur Dec for the execution of work.
3. Agreement: Every agreement between Artur Dec and the Client for the execution of work, including all amendments and additions thereto.
4. Work: All pointing, facade cleaning, facade renovation, masonry repair and related services as described in the quotation.

Article 2 – Applicability

1. These general terms and conditions apply to all quotations, offers and agreements between Artur Dec and the Client.
2. Deviations from these conditions are only valid if expressly agreed in writing.
3. The Client’s own purchasing or other conditions are expressly rejected unless explicitly accepted in writing by Artur Dec.

Article 3 – Quotations and Offers

1. All quotations from Artur Dec are without obligation and valid for 30 days, unless otherwise stated.
2. Quotations are based on the information provided by the Client and an on-site inspection by Artur Dec.
3. If the actual situation deviates from the information provided, Artur Dec reserves the right to adjust the price accordingly.
4. Obvious errors or mistakes in the quotation do not bind Artur Dec.

Article 4 – Execution of Work

1. Artur Dec will execute the work to the best of its knowledge and ability, in accordance with the requirements of good workmanship.
2. Specified completion dates are indicative and not strict deadlines, unless expressly agreed otherwise in writing.
3. Artur Dec is entitled to suspend work during weather conditions that could adversely affect the quality of the work (frost, heavy rain, extreme heat).
4. The Client ensures that Artur Dec can carry out the work unimpeded: free access, water and electricity supply, and a clear work area.

Article 5 – Additional Work

1. Additional work includes all work that is not included in the original quotation but is necessary or desired during execution.
2. Artur Dec will report the necessity of additional work to the Client as soon as possible.
3. Additional work will be charged separately based on the applicable rates at that time.
4. Artur Dec is not obliged to carry out additional work until agreement has been reached.

Article 6 – Delivery and Inspection

1. Upon completion of the work, delivery takes place. The Client must inspect the work within 7 days of delivery.
2. Minor imperfections that do not reasonably constitute grounds for rejection do not prevent delivery.
3. If the Client does not inspect the work within 7 days or puts it into use, the work is deemed to have been approved.
4. Any defects must be reported in writing and with reasons within the inspection period.

Article 7 – Payment

1. Payment must be made within 14 days of the invoice date, unless otherwise agreed in writing.
2. For projects exceeding €2,500, Artur Dec may require a deposit of up to 30% prior to commencement of work.
3. In case of late payment, the Client is automatically in default and owes interest of 2% per month on the outstanding amount.
4. All collection costs, both judicial and extrajudicial, are borne by the Client.
5. Artur Dec is entitled to suspend work if the Client fails to meet payment obligations.

Article 8 – Guarantee

1. Artur Dec guarantees that the work performed meets the usual requirements of soundness and workmanship.
2. The guarantee period is 5 years on pointing work, unless otherwise agreed in writing.
3. The guarantee lapses if:
   • The Client has used or maintained the delivered work improperly;
   • Third parties have made modifications without Artur Dec’s consent;
   • Defects are the result of external causes (e.g. extreme weather conditions, subsidence, or construction defects).
4. Guarantee on facade cleaning and impregnation relates exclusively to the proper execution of the work, not the prevention of renewed contamination.

Article 9 – Liability

1. Artur Dec is only liable for direct damage resulting from an attributable shortcoming in the performance of the agreement.
2. Artur Dec’s liability is limited to the amount paid out by the liability insurance in the relevant case, plus the excess.
3. Artur Dec is not liable for:
   • Indirect damage, including consequential damage, lost profits or missed savings;
   • Damage caused by incorrect or incomplete information from the Client;
   • Damage to existing masonry that was already in poor condition;
   • Colour differences in pointing as a result of weather conditions during curing.

Article 10 – Force Majeure

1. In case of force majeure, Artur Dec is not obliged to fulfil any obligation.
2. Force majeure includes: extreme weather conditions (frost, prolonged rain), strikes, government measures, transport problems, and other circumstances beyond Artur Dec’s control.
3. If the force majeure continues for more than 30 days, both parties have the right to dissolve the agreement without compensation.

Article 11 – Cancellation

1. In case of cancellation by the Client after acceptance of the quotation, the Client owes the following compensation:
   • Cancellation more than 14 days before commencement: 10% of the quotation price;
   • Cancellation within 14 days before commencement: 25% of the quotation price;
   • Cancellation after commencement of work: full compensation of costs already incurred plus 25% of the remaining amount.

Article 12 – Complaints

1. Complaints about the work performed must be reported in writing to Artur Dec within 14 days of discovery.
2. Artur Dec will assess the complaint as soon as possible and, if justified, repair the work or offer an appropriate solution.
3. Filing a complaint does not suspend the Client’s payment obligation.

Article 13 – Applicable Law and Disputes

1. All agreements between Artur Dec and the Client are governed by Dutch law.
2. Disputes are preferably resolved by mutual consultation.
3. If this is not possible, disputes will be submitted to the competent court in the district of Overijssel.

These terms and conditions were last updated on 7 May 2026.